Troubleshooting a "Hotlined" Account

There are two reasons why your line(s) with Gabb would have been hotlined:

1. You inserted your SIM card in a non-Gabb device.
2. You missed a payment on your previous bill cycle.

Inserting Your SIM Card Into a Non-Gabb Phone

Gabb SIM cards will only work with Gabb phones and Gabb phones will only work with Gabb SIM cards.

Gabb currently has two different phone models:

1. Z1 - Model: Z559DL
2. Z2 - Model: Z5157V

Once you have verified that the "Model" of your phone is a Gabb phone, re-insert your SIM card, and reach out to Gabb Wireless' customer support team to help you restore service to your line.

Missed Payment on Your Previous Bill Cycle

If you missed a payment on your previous bill cycle, you can restore service by following these steps:

Step 1: Log in to your account at here

Step 2: Once you are logged in, you should see this banner across the top of your screen:

Step 3: Click the "Click here" hypertext in order to update your payment information and/or pay your bill:

Step 4: Verify the the credit card that you want charged:

Step 5: Then, verify your "Total" and click "Make Payment":

After you make your payment, your line should automatically be restored (so you should now be able to call and text).

If you are still unable to call or text after making your payment, reach out to Gabb Wireless' customer support team and they can work with you to troubleshoot your account.