Hi there! This article covers the following:
1. Canceling my line/service
2. Suspending my service
You want to cancel your phone / line?
First off let us just say... We're sad to see you go!
You can reactivate your Gabb phone at any time. That being said, remember that after a while there will be no guarantee that your same phone number will be available. To cancel your Gabb device / line(s) please email firstname.lastname@example.org and include the following:
-Name on account
-Email on account
-Address on account
-Phone number(s) you're wishing to cancel
-Reason for cancelation (for account notation - the more details the better)
If all information above is provided/correct you will receive a confirmation email back within 1-2 business days!
**If you are porting the number away to another carrier, please submit a request through the new carrier. As long as all of the required information is correct, we will release the number (therefore disconnecting it from our service) within 4 hours of receiving the request from the new carrier.
I want to suspend my service/line(s)
We'd be happy to suspend your service if you need assistance with this. Go ahead and chat in during live support hours. To see hour support hours click the following: SUPPORT HOURS / HOLIDAY HOURS! Suspending your service renders the phone unable to call/send texts. This is a great option if you feel the phone is lost temporarily or if you don't want strangers making calls or sending texts. Suspending does not cancel payment on the device.
To cancel payment on the device the line will be disconnected. There is no guarantee that your phone number will be available when reconnecting although normally there is no issue with it being disconnected (canceled) for a few weeks.