Hi there! This article covers the following:
1. Canceling my line/service
2. Suspending my service
You want to cancel your phone / line?
First off let us just say... We're sad to see you go!
To cancel a line (or port out to another carrier), simply fill out the following request form.
If all information above is provided/correct you will receive an email confirming your cancelation within 2-3 business days!
As a reminder, all lines that are canceled will receive a pro-rate out refund.
I want to suspend my service/line(s)
We'd be happy to suspend your service if you need assistance with this. Go ahead and chat in during live support hours. To see our support hours click the following: SUPPORT HOURS / HOLIDAY HOURS! Suspending your service renders the phone unable to call/send texts. This is a great option if you feel the phone is lost temporarily or if you don't want strangers making calls or sending texts. Suspending does not cancel payment on the device.
To cancel payment on the device the line will be disconnected. There is no guarantee that your phone number will be available when reconnecting although normally there is no issue with it being disconnected (canceled) for a few weeks.