This brief article explains the function of a SIM card and how to perform a SIM swap:
An important concept to understand that can be very helpful is that a phone number is associated with a SIM card and not a phone/device. When this is understood, it answers the question to the following scenario:
An individual has an active Gabb Phone(Z2)/phone number and just received a new Gabb Phone Plus. How would this individual transfer the active phone number from the Gabb Phone (Z2) to the new Gabb Phone Plus?
Answer 1: This individual could simply insert the active SIM card from the Gabb Phone (Z2) into the Gabb Phone Plus. The Gabb Phone Plus now has the phone number.
Why? Because the active phone number was housed with the SIM card and not the device.
Answer 2: Perform a SIM swap.
A SIM swap assigns a phone number to a different (many times new) SIM card. This is done inside your account at gabbwireless.com/account
1. Login to your MyAccount
2. Select "View Details" under the device that needs a SIM swap
3. Select "Swap SIM" (pictured below)
4. Enter the 20 digit ICC number found on your SIM Card
5. Select "Continue" and follow the rest of the prompts
You should be all set to go!
A SIM swap is also appropriate when receiving a new SIM card in the mail for example. The phone number must be associated with the SIM card before it will work when the SIM is inserted into the Gabb phone.
NOTE: Our Gabb Watches have an embedded SIM card. This means you cannot pull it out of the device! If you are transferring an active phone number to a Gabb Watch you'll need to locate the Gabb Watch ICC number (SIM card number) from the case/box it came in OR contact customer support!