What is Gabb Guard?
Gabb Guard is Gabb's proprietary filtration service that actively combats spam through advanced phone call and text filtration that runs on our Z2 device.
Text message filtration:
We have implemented world-class filters to better control the general public's issue of high spam rates. Currently live and in place, we have achieved 95% text message spam filtration success. Inappropriate message content, links, and other forms of spam are filtered from unknown numbers (numbers not saved as contacts) by our proprietary, industry-leading spam blockers.
Spam call filtration:
Currently rolling out to all of our Z2 phones, call filtration will run in the background to highly reduce spam calls. Over 90% of spam and scam calls from unknown numbers are blocked.
Q: How much is Gabb Guard?
A: Gabb Guard is $0.99 a month per line. It is included in your monthly bill automatically.
Q: Can it be toggled off?
A: No, it cannot be toggled off and runs in the background always.
Q: How does the phone call filtration work?
A: Unlike whitelisting (manually selecting/controlling what numbers can communicate with a device) - our Z2 phones simply block more than 90% of spam calls from numbers not saved as contacts. This also allows numbers like 911, schools, medical professionals and more to be able to get through to the device and allows kids to learn contact management and responsibility.
Q: Is Gabb Guard (call and text spam filtration) on the Gabb Watch?
A: No, only the Z2. The Gabb Watch has no need for it as it only allows communication with the 10 parent approved contacts.
Q: Can I opt out of the $0.99 monthly charge?
A: For Z2 customers that purchased prior to March 2022 you may opt out of paying the $0.99/month for the length of your contract. If you're on a contract with your Z2 phone plan you may email customer support at firstname.lastname@example.org and request to opt out of the $0.99/month charge for the remainder of your contract. Our support team can credit your account for the $0.99/month on your remaining contractual months. We appreciate your support in keeping our phones as safe as possible!
Q: When does the $0.99/month begin?
A: The $0.99/month charge began in late April of 2022.
Q: Do I have to upgrade my Z2 phone or do anything to receive Gabb Guard?
A: No, all Z2 phones have received an update that includes Gabb Guard.
We truly strive to advocate for our customers' experience, safety, and privacy. If you are having any issues with spam, please contact our customer support team and we will expend every effort to assist and resolve your issue.