Why did I receive an invoice after canceling my service plan or line?

Hi there!

This article answers why you may have received a statement from Gabb AFTER canceling an account or line:

More than likely, this invoice reflects a prorated refund that will be refunded back to the original card on the specified date. Before reaching out for support, take a look at the invoice and look for one of the following two scenarios:

1. If the number in the blue Amount Paid box is negative, there’s no need to worry! You will be refunded that amount on the date listed on the invoice. Once you see that refund back on your credit card (usually within 14 business days depending on your bank) your Gabb Wireless account will be closed out. 

2. If the number in the blue Amount Paid box is positive, the invoice is likely your final tax payment! Our service plans bill the month in advance, while all taxes are billed for the previous billing cycle. The amount listed will be charged to your credit card on the specified date and the Gabb account will be fully closed after that time.

If your invoice is of concern, please contact our billing department by emailing billing@gabbwireless.com and we would be happy to investigate.