My promotion or promo code isn’t working

There may be a few reasons why your promo code isn't working:

1. Only one promo code per order accepted (including refer a friend codes).

2. Your promo code may not be applicable for your order. For example, many times our promotions are for adding new lines. If you are trying to upgrade an existing line or replace an existing device, the promo code may not be applicable.

3. Your promo code may not be applicable for the product you are ordering. For example, some promotions are good for all devices. Some promotions are only applicable for certain device. For example, a promotion may be applicable for Gabb Watch and Gabb Phone only and not applicable for Gabb Phone Plus.

4. Your promotion isn't active anymore or is giving you a different amount off. For example, if we were running a $50 off promotion and it has ended, the code may be giving an amount off equivalent to the current or new promotion of $25 off, for example.

If you are using one promo code on your order, the promo code is valid for the product you are ordering (new line, applicable type of product) as stated in the promotional asset, the promotion has not expired, and you are getting an error message or it is not working - please feel free to chat in with our customer support team during live support hours.